Effective Date: January 1, 2026

Who We Are

Davids Elevation operates www.davidselevation.com. An aluminium windows and doors fabricator. This policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our website.

Personal Information You Provide

You give us information when you create accounts, contact us, or use our services:

Name, email address, phone number
Company name, job title, business details
Billing address and payment information
Project requirements and specifications
Messages, support requests, feedback
Marketing preferences and subscriptions

Information Collected Automatically

Our website automatically collects technical information:

IP address and approximate location
Browser type, version, operating system
Device information and screen resolution
Pages visited, time spent, click patterns
Referring websites and search terms
Date and time of each visit
Error logs and performance data

How We Use Your Information

We use your information to provide and improve our services:

Process orders and deliver requested services
Create and manage your account
Send service updates and support responses
Personalise your website experience
Analyse usage patterns to improve functionality
Detect fraud and security threats
Comply with legal obligations
Send marketing communications with your consent
Develop new features and services

Legal Basis for Processing

Under South Africa’s Protection of Personal Information Act (POPIA), we process your information based on:

Your consent for marketing and non-essential features
Contract performance for service delivery
Legal obligations for tax and record keeping
Legitimate interests for security, analytics, and business operations

How We Share Information

We share your information only in specific situations:

Service Providers: We work with trusted third parties who help operate our business. These include payment processors, hosting providers, email services, and analytics tools. These partners access information only to perform contracted services.

Legal Requirements: We disclose information when required by South African law, court orders, or regulatory requests. We also share information to protect our rights, property, safety, or that of our users.

Business Transfers: If Mullanys is sold, merged, or acquired, your information becomes part of the transferred assets. We will notify you before transferring your information to any new entity.

We do not sell your personal information to third parties.

Data Security

We protect your information using technical and organisational measures:

SSL encryption for all data transmission
Secure servers with restricted access controls
Regular security audits and system updates
Employee training on data protection procedures
Multi-factor authentication for staff access
Automated backup and recovery systems

No online service offers perfect security. We work continuously to strengthen our protections.

Your Rights Under POPIA

You have specific rights regarding your personal information:

Access personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information (subject to legal requirements)
Restrict or object to certain processing activities
Receive your information in a portable format
Withdraw consent for marketing communications
Lodge complaints with the Information Regulator

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for website functionality, security, and user sessions.

Analytics Cookies: Help us understand website usage through Google Analytics and similar tools.

Marketing Cookies: Track user preferences to deliver personalised content and advertising.

You control cookie settings through your browser preferences. Disabling cookies may limit website functionality.

Data Retention

We keep your information only as long as necessary:

Account information: Until account deletion, plus 5 years for legal compliance
Transaction and billing records: 5 years for tax purposes
Support communications: 2 years
Marketing preferences: Until you unsubscribe, plus 1 year
Website analytics: 26 months
System backups: 90 days ona rolling basis

International Data Transfers

Some service providers operate outside South Africa. We ensure adequate protection through approved transfer mechanisms and contractual safeguards. Contact us for details about current transfer arrangements.

Marketing Communications

You choose whether to receive marketing emails. Unsubscribe at any time through:

Links in email footers
Account settings on our website
Direct contact through our support channels

We process unsubscribe requests within 5 business days.

Children’s Privacy

Our services target business users and adults. We do not knowingly collect information from persons under 18. If you believe a minor provided information to us, contact us immediately for removal.

Third Party Links

This privacy policy does not apply to third-party websites. Review their privacy policies before sharing personal information.

Changes to This Policy

We update this policy to reflect changes in our practices or applicable laws. We post updates on this page, including the new effective date. For significant changes, we provide additional notice through email or website announcements.

Contact Information

For privacy-related questions, requests, or concerns, contact us using the information on our website’s contact page. We address all privacy inquiries promptly and transparently.

You also have the right to lodge complaints with the Information Regulator of South Africa regarding our data protection practices.

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